At Clara & Bloom, we take pride in creating meaningful personalized jewelry and providing the best possible experience for our customers.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@claraandbloom.com with your order number and clear photos of the issue. We will gladly offer a replacement, store credit, or refund depending on the situation.
Because our personalized jewelry pieces are custom-made specifically for each customer, they are generally not eligible for returns or refunds for reasons such as:
Change of mind
Incorrect size selection by customer
Personal preference
Ordering mistakes submitted at checkout
However, if your personalized item arrives damaged, defective, or with an error caused by us, we will make it right by offering a replacement or appropriate resolution.
We allow order changes or cancellation requests within 4 hours of purchase. After this period, production on personalized items may already begin, and modifications or cancellations may no longer be possible.
If your package is delayed, lost in transit, or arrives with shipping damage, please contact us and our support team will work with you to resolve the issue as quickly as possible.
Please note that customers are responsible for providing accurate shipping information at checkout. Clara & Bloom is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If a return is approved, customers may be responsible for return shipping costs unless the issue was caused by damage, defects, or an error on our part.
Approved refunds are typically processed back to the original payment method within 5–10 business days, depending on your financial institution.
Our customer support team is available Monday–Friday, 9:00 AM–5:00 PM.
Email: support@claraandbloom.com
We are committed to providing transparent communication, quality products, and support you can rely on.